Refund policy

The "Something Went Wrong" Policy

We want you to love your gear. If something arrives damaged, defective, or just plain wrong, we'll make it right - that's on us.

What We Cover

We offer full refunds for:

  • Wrong item received - If we sent you the wrong shirt, our bad
  • Damaged products - Arrived torn, stained, or looking rough
  • Defective products - Print peeling, stitching failed, quality issues

All refund requests must be submitted within 30 days of purchase. Contact us at support@rivergiantsclub.com if you think you're eligible.

What We Need From You

  • Item must be unworn and in original condition - We can't resell a shirt that's been through a fishing trip, no matter how epic the story
  • Email us first - Let us know what's wrong and we'll sort it out
  • Be reasonable - We're real humans running a small brand, not a faceless corporation

What We Don't Cover

  • Buyer's remorse - Changed your mind? We get it, but that's not a defect
  • Wrong size ordered - Check our size chart before ordering. We're better at measuring shirts than fish, but you still need to pick the right one
  • Normal wear and tear - These shirts are built to last, but they're not indestructible

How It Works

  1. Email us at support@rivergiantsclub.com within 30 days
  2. Tell us what's wrong (photos help)
  3. We'll review and respond quickly
  4. If approved, we'll issue a refund or send a replacement

Unlike your fishing stories, our process is straightforward and honest.

Policy Updates

This policy may be updated at any time. For the most current version or any questions, contact us at support@rivergiantsclub.com.

We're not trying to make this complicated. Something's wrong? Let us know. We'll fix it.